Clinic OS — patient booking for cosmetic, skin, laser & wellness clinics

Paste your website. Watch it become the app your patients book from.

It reads your site — logo, treatments, prices — and builds the app in about a minute. Your booking system stays exactly where it is.

Your website and an email. No card.

Her home screen — your brand

This is a real clinic’s app, live right now. Your logo, your prices, your points.

Try the missed-call AI

Hear how the missed enquiry gets answered

Press play and the call comes to you. It is the same voice a patient reaches after close: it answers off your priced menu and holds the appointment.

Reception of a calm cosmetic and skin clinic
What the audit measuresHow long a new patient waits on your public number before a human answers, and what became of the ones who did not wait.

  • Services and prices without the back-and-forth — She sees the price and the next free slot, and books it — no DM thread.

  • Deposits and card on file, so no-shows stop eating the day — The system takes the deposit and plays bad cop. No show, automatic charge.

  • Rebooking at the chair — Before she leaves, her next appointment is already on the calendar.

  • Reminders and reschedules without a phone call — Automatic appointment reminders, and she can cancel or reschedule right in the app.

Who this is for

One month at an average clinic

  • No-shows13
  • Share of the book they took25%
  • Average reply to a new enquiry47 min
  • Her patience5 min

One month with memberships running

  • Members at $24912
  • Recurring, per year$36,000
  • Added tox within the year45%

Your front desk spends the day repeating herself. What it costs, what it involves, when the next opening is.

She has not started the actual admin yet.

You make your money in the room. Then half the day goes on telling people whether Thursday is free.

What the missed calls are costing you.

1

She finds your clinic

2

Nobody gets to the phone

3

Booked, deposit taken

How many go unanswered in a month?

Say half never call back. That is

$9,600

Where the money actually leaves

Fixing what happens when your phone rings is cheaper than buying more calls that go the same way.

Nobody is choosing between this and a bigger front desk. Your desk goes uncovered mid-treatment, over lunch, after close, and the whole week someone rings in sick.

The next campaign matters less than the enquiries sitting in your missed calls right now, ringing you and giving up before anyone picks up.

There are hours every week where the phone is nobody’s job, and that is when you lose bookings.

Missed calls during the busy parts of the day

Almost none of them are urgent, and they all still matter. Availability, pricing, whether they need a consult first, moving an appointment. Mostly new patients with two or three questions they want answered before they commit.

It answers, and it books where there is a slot that fits. Anything it should not be handling goes to your team with the question already written down.

Nothing gets built until you’ve heard the recording

This gets sold to people whose whole business is human touch.

So it is kept well away from the treatment room. Bookings, deposits and reminders are its whole job, and the advice stays with your practitioner.

Owners hold off on deposits because they dread the one awkward conversation. She agreed to the policy when she booked, and the system is what holds her to it. Your receptionist never has to raise it.

Frequently Asked Questions

Is this a bot talking to patients?
In the app, no. She picks her treatment, picks a time and pays the deposit herself, and nothing talks back at her. On a call your team cannot get to, yes. It answers, takes a few intake details and writes up what was asked, so reception starts the morning with one note rather than reconstructing the conversation from a voicemail.
What is Clinic OS, exactly?
Most clinic websites hand their booking traffic to a platform somebody else owns, where you appear alongside everyone in your postcode. Clinic OS is your own booking app, carrying your clinic’s name. The deposit settles into your account and the patient record stays with you.
Does it replace my booking system or sit next to it?
Your existing system stays the book of record. Clinic OS is the front door onto it. She browses your menu, pays her deposit and gets her reminders without anyone at the desk touching it. Exactly how the two talk to each other depends on what you are running, which is the first thing the audit establishes. If we cannot make them agree cleanly, we will tell you that instead of selling you a second diary to reconcile by hand.
Who runs it day to day, and what happens when that person leaves?
Nobody on your team owns it. Keeping prices, treatments and rosters current is our job. You tell us what changed and it is changed. All your staff do is say one sentence at the counter, and that works the same whether it is your manager of six years or somebody in their second week.
We have more than one location and more than one practitioner.
Then you need to know which site the caller reaches, whose calendar a booking lands in, and what happens when a treatment needs your doctor rather than your therapist. All three are settings we work out against your actual roster during the audit, before you have paid for anything.
Can it reschedule, or does it only take new bookings?
It reschedules. A day-before cancellation used to fill itself, and lately it does not. When she cancels she is offered the next times that actually suit her, in the same moment, while she still wants the treatment. The slot stops sitting empty waiting for someone at the desk to get to the waitlist.
Where does the audit fit in?
It runs before you buy anything. If a person picks up your phone after close and your book is already tight, we will tell you so, and we are not going to sell you something you do not need.
What does it cost?
Clinic OS is A$897 a month. No setup fee, and it does not go up when you hire.
Will this increase ad spend?
Not first. In most clinics we look at, the phone is the constraint long before traffic is. A missed call also costs you more than the one appointment, because the patient who never got through is the same one who does not come back for a touch-up. The audit tells you which problem you actually have before you raise a budget.
Is this suitable for regulated health clinics?
Yes. Clinic OS handles bookings, deposits and admin follow-up. It never goes near suitability, prescribing or outcomes, which stay with your clinician, and your consents and charting never leave your EMR.
Will patients actually use it?
Not on their own, no. It works when the front desk says it out loud while they are taking payment. Scan in, that is where your loyalty points sit and where you rebook. In the clinics where it sticks, that sentence is part of the counter routine.

It can feel like a fight to get enough new faces through the door. Every month starts back at zero, and stop marketing for a fortnight and you feel it in the diary.

The patients who already trust you take no ad spend to reach. Someone just has to put the next thing in front of them, and right now nobody is rostered on to do it.

Knowing in November what January looks like changes how you run the place. The audit gives you the first honest version of that number.

See it with your clinic’s name on it

Leave your email. We’ll build the patient screen with your treatments and your prices on it, and send it back so you can see what she sees.

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Clinic OS — the patient app for health and beauty clinics.